Shop Policies

No-Show and Cancellation Policy 

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you will be charged a cancellation fee of $25.00.

In order to best fit the needs of scheduling appointments for our clients we are strict with our cancellation policy. This applies to no-show appointments or canceling less than 24 hours in advance. A credit card is required to hold all appointments, your card will not be charged unless you fall within our cancellation policy limits of 24 hours. $25 will be charged to your card for any appointment this is cancelled with less than 24-hour notice. $25 will also be charged to any no-show appointments.

Online Returns Policy 

You may return most new, unworn or unopened items purchased online within two weeks (14 days) of receipt for a full refund. You will be responsible for the return shipping costs. You will receive your refund upon our recepit of your return package.

If you need to return an item, please contact us immediately with your order number and details about the product you would like to return. We will respond quickly with instructions for how to proceed with your return.

Shipping

We offer FREE SHIPPING for all orders above $25 in total. All orders under $25 will ship at a flat rate of $7.50.

We can ship to virtually any address in the United States. International orders are not permitted. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. Please contact us directly with any questions at (616) 773-8967.

When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose.

Scheduling Appointments 

To schedule appointments, please do one of the following: Visit www.sweetnectarshop.com and schedule your preferred appointment, call the shop at (616) 773. 8967, or stop in to our shop located at 4761 Lake Michigan Drive NW Suite D. 

We do not schedule, change or reschedule appointments through social media or personal communication. Everything needs be done online or through the shop. We hope this is the best form of communication to make certain you get your desired time with your desired service provider! 

Sweet Nectar Shop Phone Calls 

We respond to all phone calls during our open shop hours. If you do call when we are not open, please feel free to leave us a message and we will call back as soon as we open the shop.