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Shop Policies

COVID-19 Shop Policies

Wear a mask when entering the shop. Only time mask can be removed is right before service.

No beverages at this time.

Bring in as few items as possible, ideally keys and form of payment.

Temperature will be taken quickly as you arrive.

No cash payments. Please pay with credit card or ApplePay. Cash tips are allowed but must be exact amount.

No returns on merchandise until further notice.

If you are feeling sick or think you may have been exposed please reschedule your appointment. Ashley will work with you directly to put a plan in place. We want you and our team safe always.

Hand sanitizer and hand soap are located throughout shop - please sanitize often!

We have set our shop up for success and we cannot wait to see everyone. Rest assured, we have put additional safety measures in place on our end. You are all so important to us and we hope you feel safe the minute you walk in our shop.

We will waive the cancellation fee with less than 24 hour notice if you are displaying symptoms of COVID-19. Please take care of yourself if you think you have been exposed.

No showing appointments will always receive a $25 no-show fee. Please respect our service providers time by giving as much notice as possible this allows us to give the highest level of service and appointment times to all clients. Not showing your appointment and providing no notice will result in a $25 charge.

No-Show and Cancellation Policy 

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you will be charged a cancellation fee of $25.00.

In order to best fit the needs of scheduling appointments for our clients we are strict with our cancellation policy. This applies to no-show appointments or canceling less than 24 hours in advance. A credit card is required to hold all appointments, your card will not be charged unless you fall within our cancellation policy limits of 24 hours. $25 will be charged to your card for any appointment that is cancelled with less than 24-hour notice. $25 will also be charged to any no-show appointments.

We are more than happy to help rescheduling appointments during open shop hours. If the shop is closed, please make all changes via our online booking system to avoid late cancellation charges. 

Online Returns Policy 

You may return most new, unworn or unopened items purchased online within two weeks (14 days) of receipt for a full refund. You will be responsible for the return shipping costs. You will receive your refund upon our recepit of your return package.

If you need to return an item, please contact us immediately with your order number and details about the product you would like to return. We will respond quickly with instructions for how to proceed with your return.

Shipping

We offer FREE SHIPPING for all orders above $25 in total. All orders under $25 will ship at a flat rate of $7.50.

We can ship to virtually any address in the United States. International orders are not permitted. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. Please contact us directly with any questions at (616) 773-8967.

When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose.

Scheduling Appointments 

To schedule appointments, please do one of the following: Visit www.sweetnectarshop.com and schedule your preferred appointment, call the shop at (616) 773. 8967, or stop in to our shop located at 4761 Lake Michigan Drive NW Suite D. 

We do not schedule, change or reschedule appointments through social media or personal communication. Everything needs be done online or through the shop. We hope this is the best form of communication to make certain you get your desired time with your desired service provider! 

Sweet Nectar Shop Phone Calls 

We respond to all phone calls during our open shop hours. If you do call when we are not open, please feel free to leave us a message and we will call back as soon as we open the shop.